Delivery Information
We’ve designed our delivery service to be simple, reliable, and fully temperature‑controlled, ensuring your food arrives frozen and in perfect condition.
🚚 UK Home Delivery
We offer UK‑wide home delivery via a 24‑hour next working day courier service once your order has been dispatched.
Free UK Delivery
Free standard home delivery is available on all UK orders. We cover the full courier cost, so pricing is clear and transparent. This offer may be amended or withdrawn at any time.
❄️ Temperature‑Controlled Packaging
To maintain food safety and quality, all delivery orders are packed using specialist insulated packaging designed specifically for frozen food transport.
Our packaging includes:
Natural wool thermal insulation
Dry ice for temperature control
A strong outer cardboard box for protection
This ensures your order remains at a safe temperature from our kitchen to your doorstep.
📦 Packaging Fees (Delivery Orders Only)
A packaging fee applies to delivery orders to cover the cost of insulated materials and temperature control.
| Order Value | Packaging Fee |
|---|---|
| £45 – £79.99 | £9.95 |
| Over £80 | £5.95 |
This allows us to maintain high food safety standards while keeping product prices competitive.
Minimum order for delivery: £45
No minimum order for collection
📦 Dispatch & Delivery Schedule
Orders are freshly prepared and dispatched within 3–5 working days
Dispatch days: Monday to Thursday
We use a next working day delivery service
Typical delivery days: Tuesday to Friday
No dispatch on Fridays, weekends, or bank holidays
Tracking details will be sent as soon as your order is dispatched
❗ Order Cancellation & Refunds
Due to the perishable nature of our products, refunds are not accepted after delivery unless there is a verified quality issue. Please contact us promptly if there is a problem with your order.
📍 Delivery Tips
To avoid missed deliveries—especially for flats or apartments—we recommend downloading the DPD App for real‑time tracking and delivery control.
With the app, you can:
Select a trusted neighbour for delivery
Choose a safe place (e.g. doorstep or garage)
Redirect your parcel to a nearby convenience store
👉 Download the DPD App: Click Here
If you have any questions about delivery or your order, please don’t hesitate to contact us.
